This Privacy Policy explains how Mallee Stockfeeds manages the personal information that we collect, hold, use, and disclose.

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By using any of our services you confirm you have agreed to our Terms and Conditions and have read and understood this Privacy Policy.

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This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link, and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the privacy policy of such other companies or organisations before submitting your personal information to them.

 

What personal information do we collect?

Mallee Stockfeeds may collect personal information about you that is necessary for us to perform our functions and activities.

The types of personal information we may collect and hold may vary depending on the nature of our interaction with you and may include:

• identifying contact information (such as name, home address, shipping/billing addresses, email address and telephone number)

• credit card and payment details

• product order history and purchase information

• information you provide to us, for example reviews

• website usage and other technical data such as details of your visits to our websites or information collected through cookies and other tracking technologies

 

How do we collect personal information?

Mallee Stockfeeds may collect your personal information in several ways including

• through our website

• in person

• over the telephone,

• through social media channels

• through other communications such as by email and through surveys and competitions.

We typically collect your personal information directly from you but may also collect your personal information from third parties such as payment system providers and third-party analytics companies.

 

For what purposes do we collect, hold, use, and disclose your personal information?

We will only use your personal information where we are permitted to do so by applicable law. The principal legal grounds that justify our use of your personal information are for our legitimate interests to allow us to operate our websites, provide you with our services and to manage our relationship with you.

 

We may also use your personal information for other purposes which may include:

• to process, fulfil and deliver your orders and provide you with our products and gift vouchers

• to keep you informed of the status of your orders

• to register you for, and provide you with, our services

• to invoice and process any fees payable in relation to our products and services

• providing you with information you have requested from us or we are required to send you

• marketing communications in accordance with your marketing preferences

• asking you for feedback 

• In addition to sending you marketing communications, we may also use your personal information to display targeted advertising to you online – through our own websites or through third party websites and their platforms.

• We may use the personal information we collect to produce analytics and reports.

If you provide your email address, telephone and/or mobile phone number, you also consent to Mallee Stockfeeds to contact you (including by telephone call, SMS or email) for any of the above purposes.

We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information helps us get a better understanding of how you are using our website and services so we can continue to provide you with the best experience.

 

How do we hold your personal information?

We may hold your personal information in either electronic or hard copy form.

If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers and hosted internet solutions provided by third parties.

To the extent required by applicable law, Mallee Stockfeeds will take reasonable steps to:

• make sure that the personal information that we collect, hold, use and disclose is accurate, complete and up to date

• protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.

Mallee Stockfeeds will take reasonable steps to ensure that personal information that is held which is no longer required, including under any contractual or legal requirement, is destroyed or de-identified in a secure manner.